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How do Users Influence Innovation?

Innochat is a weekly Twitter chat involving a wide range of really interesting people from all over the world, linked by one thing – a deep interest and passion for innovation. One recent chat focused...

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10 Ways to Avoid Becoming a Customer Service Robot

In thinking about another area of business where brands often fail due to over-automating activity , customer service comes to mind. Who hasn’t been a victim of a customer service rep mechanically...

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16 Tips for Saving on Small Business Expenses Infographic

Your top three business expenses are your employees’ wages, inventory and rent. According to an  infographic from Bolt Insurance , 1 in every 5 dollars your business earns goes toward paying your...

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Stop Collecting And Start Engaging With Your Twitter Followers

Social media marketing on Twitter is not a numbers game, and most companies don’t realize this. Brands focus on collecting as many Twitter followers as they can by any means possible, even though most...

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